Refund Policy

Return Eligibility

At FlairCraft, we want you to be completely satisfied with your purchase. To ensure a smooth return process, please note the following eligibility criteria:

• Returns are accepted within 30 days of the purchase date.
• Items must be unused, in their original condition, and in the original packaging.
• Customized or personalized items are non-returnable unless they arrive damaged or defective.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team via email at support@flaircraft.com or through our website's contact form.
• Provide your order number and the reason for the return.
• Upon approval, you will receive a return authorization and instructions on how to send back the item.

Refund Methods and Processing Time

Refunds will be processed using the original payment method. Please allow up to 7-10 business days for the refund to reflect on your account once we receive the returned item.

Special Cases

In the event of receiving a damaged item or the wrong item, we are committed to making it right. Please follow these steps:

• Contact us within 7 days of receiving the item.
• Provide photographic evidence of the damage or error.
• We will arrange for a replacement or issue a full refund based on your preference.

Exceptions to the Policy

While we strive to accommodate all return requests, please note the following exceptions:

• Personalized items cannot be returned unless they are defective or incorrect.
• Items purchased during sales or promotions may have different return conditions, which will be communicated at the time of purchase.

Thank you for choosing FlairCraft, where we empower your creativity with unique, customizable designs. If you have any further questions regarding our refund policy, please do not hesitate to reach out to our customer service team.